Paolo Mologni
- Total activity 22
- Last activity
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Activity overview
Latest activity by Paolo Mologni-
Paolo Mologni created an article,
Welcome to your Help Center!
You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Center is designed to provide a complet...
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Paolo Mologni created an article,
What are these sections and articles doing here?
This FAQ is a section in the General category of your help center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...
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Paolo Mologni created an article,
How do I customize my Help Center?
You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...
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Paolo Mologni created an article,
How do I publish my content in other languages?
If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...
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Paolo Mologni created an article,
How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...
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Paolo Mologni created an article,
Genesys Cloud CX
Genesys Cloud is a suite of cloud services for enterprise-grade communications, collaboration, and customer experience management. All Genesys Cloud services can replace various existing IT systems...
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Paolo Mologni created an article,
Genesys Multicloud CX
PureEngage Cloud In our PureEngage Cloud Developer Center, you will find the reference materials and tools you need to work with PureEngage Cloud APIs. https://developer.genesyscloud.com/ Engage ...
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Paolo Mologni created a post,
Which topics should I add to my community?
That depends. If you support several products, you might add a topic for each product. If you have one big product, you might add a topic for each major feature area or task. If you have different ...
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Paolo Mologni created a post,
I'd like a way for users to submit feature requests
You can add a topic like this one in your community. End users can add feature requests and describe their use cases. Other users can comment on the requests and vote for them. Product managers can...
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Paolo Mologni created a post,
How do I get around the community?
You can use search to find answers. You can also browse topics and posts using views and filters. See Getting around the community.